Course 5

Crisis Response andPost-IncidentSupport

· 45 minutes

· English, French, Romanian and Lithuanian

· Certificate on completion

Four hands with diverse skin tones reaching together, symbolising unity and support

Hands writing in a notebook beside an open laptop

What this course covers

What happens after a concern is reported. This course covers classifying a concern as Minor, Moderate or Major and what follows from each; taking precautionary action without prejudging the outcome; and the point most organisations get wrong — knowing when a matter must go to statutory services and must not be investigated internally. It also covers monitoring plans, and the support owed afterwards to the person affected, the person who reported, and the wider team.

Who this course is for

Safeguarding leads and deputies, senior managers, and project coordinators who may lead a response on site or abroad.

By the end of this course
you will be able to

Classify a concern as Minor, Moderate or Major and explain what follows from each
Take proportionate precautionary action without prejudging an outcome
Identify when a matter must be referred to statutory services, and when an internal enquiry is appropriate
Build and maintain a monitoring plan
Put support in place after an incident, for everyone affected by it
Use what an incident revealed to change practice

What is inside

A response simulation, a monitoring plan activity, and a final knowledge check. Nine documents are included in the course for you to download as you go.

Ready to begin?

The course opens in a focused browser player. Allow about forty-five minutes; your progress is kept only while this course page remains open.

Launch course 5

Everything here is free to use

You may download, adapt, translate and republish any of these materials, including in your own training. We ask only that you credit the Safe Spaces project.

Safe Spaces is an Erasmus+ Cooperation Partnership in the field of Youth, running from September 2025 to September 2027.

How to use these materials

The project

Who built Safe Spaces, the partner organisations, and how this Erasmus+ Cooperation Partnership works.

find out more

The research

What safeguarding looks like across the European youth sector, and where the gaps are.

find out more

Credits and acknowledgements

Safe Spaces is the work of four partner organisations and a number of people who gave it their time, expertise and honest criticism.

Authorship

The Safe Spaces Toolkit, the seven eLearning modules and the research underpinning both were produced by:

Andreea Rabota-Buzec — Association Colour Your Dreams (Romania)
Oonagh Aitken and Piotr Sadowski — Volonteurope (Belgium)
Cristian Băbuțău and Alina Profir — EIVA Association (Romania)
Nerijus Miginis — Elektrėnai kultūros centras (Lithuania)

Expert review

Renee Wolforth, independent Protection and Safeguarding Consultant, reviewed both the Toolkit and the eLearning modules.

Sian Bagshaw, Expert in Safeguarding Processes and Policy, reviewed the Toolkit and endorses it.

What this course covers

By the end of this course
you will be able to

Classify a concern as Minor, Moderate or Major and explain what follows from each

Take proportionate precautionary action without prejudging an outcome

Identify when a matter must be referred to statutory services, and when an internal enquiry is appropriate

Build and maintain a monitoring plan

Put support in place after an incident, for everyone affected by it

Use what an incident revealed to change practice

Everything here is free to use

You may download, adapt, translate and republish any of these materials, including in your own training. We ask only that you credit the Safe Spaces project.

Safe Spaces is an Erasmus+ Cooperation Partnership in the field of Youth, running from September 2025 to September 2027.

How to use these materials