The project
Who built Safe Spaces, the partner organisations, and how this Erasmus+ Cooperation Partnership works.
find out moreCourse 2
Receiving Concerns,Disclosures andComplaints
· 45 minutes
· English, French, Romanian and Lithuanian
· Certificate on completion
What this course covers
Most safeguarding failures happen in the first five minutes. This course covers what to do when someone tells you something: how to listen, what to say, what you must never promise, and why you do not ask questions to find out more. It distinguishes a concern from a disclosure and from a complaint, sets out the four channels through which concerns should reach your safeguarding lead, and shows how to record what you were told accurately and in the person’s own words.
Who this course is for
Everyone who works or volunteers with participants. Together with Course 1, this is the minimum before anyone has contact with young people.
By the end of this course
you will be able to
Distinguish between a concern, a disclosure and a complaint
Respond appropriately in the first five minutes of a disclosure
Explain why confidentiality can never be promised, and use the words that replace that promise
Record a concern factually, promptly and in the person’s own words
Identify the four reporting channels your organisation should have in place
Report a concern within the required timescale
What is inside
Scenario-based practice, glossary flashcards for the terms used across the framework, and a final knowledge check. Seven documents are included in the course for you to download as you go.
Ready to begin?
The course opens in a focused browser player. Allow about forty-five minutes; your progress is kept only while this course page remains open.
Launch course 2
